Frequently Asked Questions
Do you accept Medicare/Medicaid?
We do not work with, nor bill to, insurance companies. We sell direct to customers, and accept payment by Visa, MasterCard, American Express, Discover, or PayPal.
When can I expect to receive my order?
Next to the product description, we list the estimated lead time for orders to be processed. Typically:
-New items ship directly from the manufacturer. The estimated delivery times are based on current inventory available and any made-to-order items. Many items ship in 1-3 days, while others may take 2-6 weeks. We are happy to check with the manufacturer for updated lead times.
- For refurbished items, the refurbishment process begins as soon as an order is received. The lead time is typically 10-12 business days, but can vary based on the items and quantity ordered.
- We are open Monday through Friday 8am-4pm. Any orders placed after hours/over the weekend will begin processing the next business day.
Do you buy homecare equipment?
We do not purchase items such as CPAP machines, hospice beds, wheelchairs, walkers or supplies. We suggest you look into listing your items on Craigslist or Facebook Marketplace, or contacting nearby long-term care facilities to see if they may have interest.